Refund window
A refund request must reach support@olobook.in within seven calendar days of the first direct paid purchase. Include the purchaser name, payment reference, purchase date, registered Google account and a short explanation. Never send banking passwords or OTPs.
Eligible situations
A refund may be approved for a verified duplicate charge, failure to activate paid entitlement after successful payment, or a material advertised feature that does not work on a supported device and cannot be resolved within a reasonable support period. Remedies required by applicable consumer law remain available.
Support and resolution first
For a technical claim, please provide reasonable diagnostic information and allow up to three business days for support to reproduce, correct or provide a practical workaround. This does not delay a legal right or extend the seven-day request deadline—the original request date is preserved.
Normally not eligible
Refunds are normally unavailable for change of mind after successful activation or meaningful use; unsupported or modified devices disclosed as incompatible; loss caused by uninstalling, clearing data or failing to maintain backups; account sharing, abuse or policy violation; renewal after the applicable notice; or custom services already delivered. Purchases handled by Google Play or another marketplace follow that platform’s process in addition to applicable law.
Decision and payment return
We will acknowledge a complete request and communicate the decision with reasons. Approved refunds are returned to the original payment method where practical. Bank or payment-provider processing time may apply. Access associated with a fully refunded licence may be withdrawn.
No waiver of statutory rights
This policy does not restrict remedies where the software or service is defective, deficient, materially different from its advertised characteristics, or where a refund is otherwise required by Indian law.